Effective Date: 5/1/2025

Our Commitment to Your Privacy

QueensCare (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal information—including any Protected Health Information (PHI)—entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Information We Collect

1. Personally Identifiable Information (PII): We may collect personal information such as:
   – Full name
   – Date of birth
   – Mailing address
   – Email address
   – Phone number
   – Payment or donation information
   – Health-related information (including PHI, if applicable)
   
   2. Non-Personally Identifiable Information (Non-PII): We may collect technical data through website interactions, such as:
   – IP address
   – Browser type and device information
   – Referral URLs
   – Site usage behavior via cookies and analytics tools

How We Collect Information

Directly from You: Information is collected when you voluntarily submit it through forms, surveys, applications, emails, phone calls, or in person.

Automatically: We collect certain data automatically via cookies and tracking tools to enhance user experience and monitor website performance.

From Third Parties: In some cases, we may collect information from third-party service providers, referral partners, or databases as permitted by law.

How We Use Your Information

We use your information for purposes including but not limited to:
– Providing requested services or support
– Processing donations or payments
– Administering programs and benefits
– Responding to inquiries and feedback
– Communicating updates, events, and opportunities
– Complying with legal, regulatory, or audit requirements

If PHI is collected, it will only be used and disclosed as permitted or required by HIPAA and other applicable health privacy regulations.

Disclosure of Your Information

We do not sell, rent, or lease your personal information to third parties.

We may share your information in the following cases:
– With Service Providers who perform services on our behalf (e.g., donation processors, IT support, HIPAA-compliant data hosts) under contractual obligations to protect your data.
– As Required by Law in response to subpoenas, court orders, or legal investigations.
– With Your Authorization, where required (especially for use or disclosure of PHI not otherwise permitted by law).

HIPAA Compliance (If Applicable)

If we receive, store, or transmit PHI, we comply with HIPAA’s Privacy and Security Rules. This includes administrative, technical, and physical safeguards to ensure confidentiality, integrity, and availability of PHI. We will only use or disclose PHI as required by law or with valid written authorization.

Your Privacy Rights

You have the following rights regarding your personal data (including PHI, if applicable):
– Right to Access: Request a copy of your personal data we maintain.
– Right to Correct: Request correction of inaccurate or incomplete data.
– Right to Delete: Request deletion of your data, unless retention is legally required.
– Right to Revoke Consent: Withdraw your consent for future communications or processing.
– Right to Restrict Use: Request limitations on how we use or disclose your PHI (subject to HIPAA).

To exercise these rights, contact us using the information provided below.

Data Security

We implement commercially reasonable physical, administrative, and technical safeguards to protect your data from unauthorized access, use, or disclosure. This includes:
– Secure data storage
– Encrypted communications (e.g., SSL/TLS)
– Regular security reviews and audits
– Staff training on privacy and confidentiality

If a data breach involving PHI occurs, we will notify affected individuals in accordance with HIPAA’s Breach Notification Rule.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze usage patterns. You can modify your browser settings to control cookie behavior, but some site features may not work properly without them.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children without verifiable parental consent.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a revised effective date. Your continued use of our services indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

QueensCare
950 S. Grand Ave. | 2nd Floor South
Los Angeles, CA 90015
T: (323) 510-1925
E: info@queenscare.org